1. Our 21-Day Risk-Free Guarantee
We stand behind every tin. If you’re not satisfied with your matcha for any reason, contact us within 21 days of delivery and we’ll arrange a 100% refund without putting you through a long process.
-
Opened tins: because matcha is a food product we can’t resell, you don’t need to ship it back. Once we confirm your order, we process the refund.
-
Unopened tins & accessories: we may ask you to return the item before the refund is issued.
2. Order Cancellations
-
Before dispatch: orders can be cancelled before they leave us. Email bluewhisk@bluewhiskclub.com as early as possible. Once confirmed, we refund your original payment method in full.
-
After dispatch: once an order has shipped it can’t be cancelled, but you can raise a return after delivery under this policy.
3. Returns
You’re eligible for a return if the product arrived damaged in transit, you received an incorrect item, or the product was defective or past its expiry on arrival.
-
Raise the request within 21 days of delivery (extended from the earlier 7 days to match our guarantee).
-
Keep your order confirmation as proof of purchase.
-
For damaged or incorrect items, a quick photo helps us resolve it faster.
4. Refunds
Once we’ve reviewed your request — and received the item, where a return applies — we’ll confirm your refund.
-
Approved refunds are issued to your original payment method (UPI, card or net banking).
-
Refunds are initiated within 3 business days of approval; depending on your bank or UPI provider, the amount usually reflects within 5–7 business days.
-
Original shipping charges are refunded when the return is due to our error (damaged, defective or incorrect item).
5. Exchanges
We don’t run direct exchanges yet. For a different product, please return the original under this policy and place a fresh order.
6. How to Reach Us
For any cancellation, return or refund, contact our support team. Email: bluewhisk@bluewhiskclub.com · Phone: +91 70119 26957. We’ll always try to make it right.
